Shipping Policy

We are all grappling with the unprecedented challenge of COVID-19. Our thoughts are with all those who have been impacted and affected.

Shipping Options

Home delivery:

Home delivery items are packed and shipped directly from our distribution center and are delivered by Purolator Courier. Orders take about 24 hours to be processed and deliveries may be subject to 1 to 2 business days.

 Orders to home are sent through Purolator, and due to overwhelming ecommerce business, Purolator is no longer required to get a signature upon delivery. Purolator FAQ

Shipping costs are based on the products ordered. Due to size and/or weight, certain items may bear a shipping surcharge or special handling fee. Total shipping charges are automatically calculated during Checkout prior to completing your order.

Standard Shipping is available across all Canadian provinces. Some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses.

Shipping fees cannot be refunded.

Please note that not all products may be available for home delivery.

The 24HR Animal Care Centre is not responsible for orders stolen, frozen, melted, wet, or otherwise compromised when shipped to home. It is expected that someone be at home to receive the delivery.

Any issue related to delivery of the product must be handled by Purolator by calling 1-888-ship-123 (1-888-744-7123)

Ship to clinic delivery:

You can choose to have your order sent to the clinic for pick up. No delivery fee for pick up orders.

Orders take about 24 hours to be processed and may take up to 2 business days to arrive at the clinic. You will receive a notification when your order is ready for pick up.

Orders must be picked up within 10 days of notification.